Our client is one of the Top Five Insurance Agencies in the U.S. and looked to Cognet to help them build technology and provide
cost effective sales operations support for a National Practice to sell HR solutions to their customers. Our unique and specific
industry knowledge enabled us to quickly build the software, submission and presentation support and analytics to succeed. |
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Goals
Reduce start up expenses by $0.5 million and speed time to
market by six months, which were very clear and in start up
mode hard to nail down, but we agreed on assumptions up
front. Once quickly to market, their goal was to divert money
and resources to actual sales, not internal infrastructure. |
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Economics
We compared the original internal budget submitted to a forecast
prepared mutually to determine the costs of both start up models.
Start up expenses were reduced by $0.6 million in the first year and
expected billing from Cognet is trending better than anticipated due
to innovation in the software tools, providing better than expected
productivity.
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Metrics and Guaranteed Results
Goals in this instance revolved around turn around time,
given the time sensitivity of sales activity. Our agreed to
Service Level Agreement started at 48 hours from the time of
receipt of a complete submission, and is now hovering more
towards 24 hours. We are using the 11 hour time difference
to beat our goals and are looking to reduce them below 24.
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